What personal information do we collect?
This site uses Google Analytics tracking to collect data about your visit, including: duration, device used, pages visited, actions taken, geographical location (region, country and city), age (generalised), gender, date, time of day, the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet and the Internet address of the website from which you linked directly to our site. Google Analytics does not yield any piece of information that can be used in isolation to identify you personally.
When ordering from us or completing a contact form, you may be asked to enter your name, e-mail address or other personal details.
You may elect (at your sole discretion) to enter your personal information into a form embedded on this site. Such information can be used to identify you personally and typically includes: your names, contact information and address information. Likewise, should you enter into any competition run by the Providers, either via this site or one of our other Properties, you acknowledge that you do so knowingly and at your own discretion.
How do we use of information that is collected?
This information is used to help improve the site, analyse trends, and further administer this site. We may also use this information internally to improve our products and services. We may need to change this policy from time to time in order to address new issues and reflect changes on our website. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone else.
Information that you enter into a contact form on this website will be used to contact you and assist with any enquiry that is raised through that form.
Your contact details will not be automatically added to our marketing communication database.
Data that is collected will not be used for any purpose other than that which is stated in these terms.
Storage of information
The providers endeavour to store all data securely at all times. Data may be stored locally and/or using trusted, verified tools offered by third-party providers. Every effort is made to ensure data safety (including, but not limited to: enforcement of strong password policies, encryption, activity notifications, database maintenance, off-site back-up and automatic back-up). By choosing to use and/or enter your information on this website, you acknowledge and agree that the providers will not be held responsible for any breach or similar lapse in security on the part of third-party providers whose tools are used to store or process data, howsoever caused.
Please refer back to this policy regularly.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Data Protection Officer
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 33 Bodenstein street, Wolmaransstad, North West, 2630.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
We only ship orders to addresses in South Africa via the Courier Guy. You will receive a tracking number via e-mail. Expect a lead time of 5-7 business days for delivery.
We make every effort to ensure timeous delivery of all orders. We also endeavour to keep our customers up to date on the status of their order(s). Should delivery timelines be affected by unforeseen circumstances that arise, or circumstances that are outside of our control, we will contact you via the e-mail address provided during checkout and provide a revised delivery schedule.